“I’d like to conclude my contribution to Books & Whatnot with a series of posts that appeared in the spring of 2014. This is a long read, recounting why I discharged an employee who had worked for me for two decades. The story starts with a request from my shop manager to review all of the employees, after having neglected this duty for several years. That task completed, I try to move some of my people into different roles, in order to both accommodate their desire for advancement and make the shop operate better. And then the problems start.”

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